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LAST YEAR'S hurricanes and flooding made many stop and think about what they would do if they, too, were hit by such a natural disaster. Not long after Hurricane Katrina hit came warnings about Hurricane Rita, and people and businesses along the Gulf Coast knew only too well the importance of preparing again for the worst. Widespread evacuations were soon ordered.
Batten down the hatches
As the news came that parts of the Texas Gulf Coast were in the path of Hurricane Rita, the Wilbur-Ellis retailer in El Campo, TX, began to batten down the hatches. Don Mallett, branch manager for the ag dealership, and his staff worked to secure the dealership and then send employees home so they could do the same to their homes before evacuating. El Campo is about 50 miles from Houston.
The dealership tied down everything that it could. To keep field storage tanks from blowing away, personnel filled them with thousands of gallons of water. Fortunately, the El Campo dealership is not in a floodplain, but management was still concerned about water damage if the roof were to blow off or sustain damage. Therefore, the dealership's employees single-stacked product so cardboard boxes would be less likely to “melt” onto each other, Mallett explains.
Because there is generally advance notice with hurricanes, businesses have more time to prepare than they would for tornadoes, for example. Mallett says that if a dealership has hazardous materials in the path of a hurricane, it should ship them off as soon as possible to a safer inland location.
The El Campo dealership's personnel also closed down and securely wrapped computers in large plastic trash bags to protect them from water. Because the Texas dealership's network service comes out of Wilbur-Ellis's base in Seattle, it did not need to concern itself about backing up hard drives. “That's all instantaneous,” Mallet says.
Employees were sent home to make their own preparations before having to evacuate. In all, the El Campo dealership was closed for four days, but it provided paid leave to all of its employees.
Business interruption insurance
One suggestion that businesses hit by this year's hurricanes have for others (particularly in severe-weather areas) is to consider investing in business interruption insurance. Such insurance allowed an equipment dealership with three stores in western Louisiana to pay employees for the days they were unable to work, which included up to two weeks in Lake Charles, LA, due in part to mandatory evacuation orders.
Another piece of advice is to have protective materials in storage. The Helena Chemical branch in Homestead, FL, for example, keeps generators on hand as an emergency power source. This location was hit by Hurricane Andrew in 1992 and saw minor storm damage in the area with Hurricane Wilma last October.
“Since windows are most vulnerable to break and let wind and rain in the building, we also have window shutters on hand,” says Danny Daniels, the branch manager. The company's personnel secured windows with shutters and covered inventories with plastic pallet covers. They also backed up computers, securely wrapped them with trash bags several times and put them in a high and dry area. Computer backups were taken off site.
As with the Wilbur-Ellis facility, employees were given time to secure their homes and obtain an adequate food and water supply as well as generators for anticipated power outage. “We make every effort to ensure that employees are safe and secure in order to bring them back to work as soon as possible to prevent any disruption to our business,” Daniels says.
He adds that, after a storm, farmers want to get back to work as fast as they can and that Helena certainly “wants to continue to be their first choice of supplier.” After Hurricane Andrew, the branch operated out of semitrailers while its building was being repaired.
Lines of communication
Another aspect to consider before, during and after severe weather is communication. Many attribute the serious problems in New Orleans to a lack of good communication.
Daniels points out that during and after storms his branch personnel are in contact with each other through mobile phones and/or personal visits to make sure everyone is safe. After weather events in the past, the branch's grower-customers have stopped by the location to talk about the day-to-day happenings in the local agricultural community.
The Helena Chemical branch also is in contact with city, county and state managers before and after any event. Helena management was on site after Hurricane Andrew in a matter of hours to secure the facility. “Before the building was repaired, we took additional precautions by bringing in an environmental remediation team to scrub the facility,” Daniels says.
Although there usually is news in advance that a hurricane is approaching, storms can quickly change direction. Other natural disasters, such as tornadoes, earthquakes and blizzards, also can come up quickly, putting people and businesses in harm's way. Having some practical plans in place can help companies recover and get back to business as soon as possible. This is important not only to the businesses, but also to the employees and the customers who need to carry on both financially and emotionally.
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